Ticket sales

Lippu.fi Box Office

Shopping centre TRIO, Aleksanterinkatu 18 A, Lahti

Opening hours

– Mon-Fri 9-18, Sat 10-16.
– Sibelius Hall Box Office is open on concert days an hour prior to the show until the beginning of the show
– The Finlandia Club front door ticket sales start at 8:00pm until 9.30pm on Club’s concert days

Ticket Outlets

There are nearly 90 outlets, you can refine the list by using the search here.

Ticket sales services and purchising information

Sibelius Hall Box Office Tel. +358 600 39 3949 (€2/min+ standard local network/mobile rate). The service is open Mon–Fri 11 am – 5 pm (exceptions possible on public holidays). Whilst queueing, you will be charged according to your own telephone subscription agreement. National Lippu.fi Box Office Tel. +358 600 900 900 (€2/min + standard local network/mobile rate). The service is open Mon-Sat 9 am – 9 pm, Sun 10 am – 6 pm.

Consumer services for ticket purchasers

Tel. +358 10 633 1030 (€0.088/min + standard mobile rate/standard local network rate). The service is open on weekdays 10 am–2 pm (exceptions possible on public holidays). Whilst queueing, you will be charged according to your own telephone subscription agreement.

Cloakroom

Cloakroom fee is 3 €/person. Children under 7 years are for free. In children’s events the fee for children (7-15 years old) is 1 € / child. The payment can be made by cash or credit card. Cloakroom opens an hour prior to the show.

Cloakroom fee can be paid in advance when buying tickets from Lippu.fi box office shopping centre TRIO and Sibelius Hall. When paying it in advance, the fee is only 2.50 € / person.

Changing tickets

If a customer wants to change the seats of tickets that have already been paid, the customer will be charged a €5.00 service fee (includes one or several tickets.) The amount will be charged during the change. Tickets cannot be returned or changed to other concerts.

Group tickets

ryhmat@lippu.fi (business and group sales, over 11 people).

Payment methods

Payment cards (Visa & Mastercard), lippu.fi invoice, MobilePay and Lowell instalments. The option of paying in instalments is only available to private individuals. In the online shop the Lowell ticket invoice is also available to companies.

Tickets for wheelchairs and walkers

The 12 wheelchair spaces in the Main Hall of Sibelius Hall are located in the last row (row 23) of the stalls. Tickets for wheelchairs and walkers can be bought at Sibelius Hall box office (open 1 hour before event), at Lippu.fi box office in shopping centre TRIO and at all other Lippu.fi ticket outlets (excluding R-Kiosks).

Culture vouchers

Outlets accept the culture vouchers as payment if they have a contract with the voucher issuer. You can also check the outlets who accept culture vouchers from voucher issuers websites: www.smartum.fi, www.edenred.fi, www.tyky-kuntoseteli.fi, www.sporttipassi.fi.

Cancelled concert

If the concert has been cancelled or postponed, customer has the right to return the tickets and get money back. This can be done either at Sibelius Hall box office or at other Lippupiste box office (detailed information will be updated at the concert’s event page). Admission fee will be returned. Service fee will not be returned.