
Ticket sales
Ticket sales
Ticket Office
Ticketmaster
Open Tuesday, Wednesday and Friday from 11 am to 2 pm and Thursday from 11 am to 7 pm.
Please note that cash is not accepted at the ticket office.
Ticketmaster’s consumer customer service is available at 0600 10 800 (€2.00/min), the line is open Mon-Fri 8am-9pm, Sat 8am-9pm and Sun 10am-6pm.
Lippu.fi
Open Tuesday, Wednesday and Friday from 11 am to 2 pm and Thursday from 11 am to 7 pm.
Please note that cash is not accepted at the ticket office.
Lippu.fi’s sales service and purchase advice is available at 0600 900 900 (€2/min), Mon-Sat 9am-9pm, Sun 12pm-4pm (exceptions possible, e.g. holidays). The normal call fee is charged for queuing in accordance with your own subscription contract.
Cloakroom
Cloakroom fee is 3 €/person. Children under 7 years are for free. In children’s events the fee for children (7-15 years old) is 1 € / child. The payment can be made by cash or credit card. Cloakroom opens an hour prior to the show.
Cloakroom fee can be paid in advance when buying tickets from Lippu.fi box office shopping centre TRIO and Sibelius Hall. When paying it in advance, the fee is only 2.50 € / person.
Changing tickets
If a customer wants to change the seats of tickets that have already been paid, the customer will be charged a €15.00 service fee (includes one or several tickets.) The amount will be charged during the change. Tickets cannot be returned or changed to other concerts.
Tickets for wheelchairs and walkers
The 12 wheelchair spaces in the Main Hall of Sibelius Hall are located in the last row (row 23) of the stalls. Tickets for wheelchairs and walkers can be bought at Sibelius Hall box office (open 1 hour before event), and all ticket outlets (excluding R-Kiosks).
Culture vouchers
Outlets accept the culture vouchers as payment if they have a contract with the voucher issuer. You can also check the outlets who accept culture vouchers from voucher issuers websites: www.smartum.fi, www.edenred.fi, www.tyky-kuntoseteli.fi, www.sporttipassi.fi.
Cancelled concert
If the concert has been cancelled or postponed, customer has the right to return the tickets and get money back. This can be done either at Sibelius Hall box office or at other Lippupiste box office (detailed information will be updated at the concert’s event page). Admission fee will be returned. Service fee will not be returned.